B2C

Are you able to effectively manage your organization’s customer data?

Are you able to identify and reward your most loyal customers?

Are customer service levels in your organization improving?

Simple questions really.

But astonishingly most organizations don’t seem to have the answers. Despite the availability of a plethora of technologies and tools at their disposal.

We can help change that.

Our software solutions help organizations build and manage customer data,
 configure and automate their own Customer Loyalty / Rewards Programs
 and effectively analyze customer data.

 

This is how we do it.

Boltzmann CLP allows organizations to:

  • Build and manage customer data.
  • Configure multi-tier Customer Loyalty/Rewards Programs.
  • Effectively analyze Customer data such as spend patterns and behaviour.
  • Segment and filter Customer data to generate specific, target audiences for messaging.
  • Integrate 3rd party ERP, PoS systems seamlessly.
  • Generate powerful and insightful reports for key decision making.

FEATURES

  • Customer Database Management
  • Membership Management
  • Transaction Management
  • Communication Management
  • Campaign Management
  • Agent Loyalty*
  • Customer Service

* Booker Module for Hotels

  • Points Engine
  • Rewards Engine
  • Customer Portal
  • Reports
  • Web Services
  • Mobile App
B2B

For a manufacturing or services organization, motivating and incentivising the workforce across a vast network of Dealers / Distributors / Channel Partners (CP) represents a continuous challenge.

Boltzmann CLP allows a very effective solution that will allow organizations to:
  • Build and manage Dealer/Distributor/CP data.
  • Integrate seamlessly with the organization’s ERP system and other billing software
  • Set rules and configure innovative Dealer Loyalty Programs.
  • Effectively manage a Rewards Engine with or without a 3rd party Catalogue Service Provider.
  • Provide Dealers/Distributors/CP access to a self-service Dealer Portal to redeem points.
  • Analyze data and generate powerful and insightful reports.

How it Works

FEATURES

  • Dealer/Distributor/CP Database Management
  • Membership Management
  • Transaction Management
  • Communication Management
  • Campaign Management
  • Customer Service
  • Points Engine
  • Rewards Engine
  • Dealer Portal
  • Reports
  • Web Services
  • Mobile App
Seretos can also help organizations with:
  • Program Setup.
  • Program Management.
  • Set rules and configure innovative Dealer Loyalty Programs.
  • Rewards Catalogue set up
  • Fulfilment services
CONSULTING SERVICES
Further to offering its software solutions, Seretos can also extend the following services:
  • Assist in designing and setting up the right Loyalty/Rewards Program.
  • Creating and finalizing process flow. This will include data collection, earn and burn methodologies and seamless flow of data from and to, third party software applications like PoS, Mobile App etc.
  • Offer training for core operational staff in the use of the software.
  • Monitoring of program and data. This will include registrations, Customer Spends and Redemption of Rewards.
  • Advising on communication strategies including integration with SMS gateway, Mobile app and Email.
  • Reporting and analysis of data with emphasis on Key Performance Indicators (KPIs).
  • Periodical audit on data to study any impact or occurrence of misuse by users. The data will be monitored closely and results shared on a regular basis.
  • Periodical reviews with the organization’s key stakeholders and authorized personnel. The objective of these meetings would be to review the efficacy of the program, improvements and future plans supported by the MIS generated.